“I was initially hesitant about ‘no win no fee’ – “there must be a catch” was my initial reaction. Having made contact however and arranged for a home visit, which impressed me as I was spared the drive to the South Manchester offices, my scepticism began to waiver. Victoria was excellent, providing detailed information regarding how the fees would be paid following a successful claim, and notifying me of the processes involved in pursuing a claim.
Throughout the claim process, Victoria contacted me regularly, asking my opinion before progressing wherever there were decisions to be made, and dealing with the processes and paperwork efficiently. I like to communicate via email and Victoria as well as her assistant Louise, sent regular email updates to advise me of progress, meaning I always felt part of the case that Victoria was fighting on my behalf. I say fighting because the case was far from straight forward, requiring appeals and questioning of regulations, all of which Victoria accomplished with a high degree of professionalism.
I’m a stickler for good customer service and demand high standards from those whom I choose to recommend. Would I recommend Victoria Price, certainly, I honestly believe that my case could not have been in better hands.”