Our Promise to You


We will always be transparent and will treat you politely, professionally, and with respect

We will set out the route your case may take, and you will always know where your case is up to

We will be very responsive whenever you call or email us

We will always ring you when we say we are going to ring you

If we have to use legal terminology, we will explain it fully to you

We will try hard to avoid unwanted delays on your case and we will also try to avoid anyone else causing delays

We will ask you how we are doing as your case progresses and you will have the opportunity to provide feedback throughout your case

We will be transparent on your legal costs – you will get no surprises

We will act promptly if you raise any concerns

We will work with you to help you plan for the future